Terms & Conditions
Last reviewed: 21 oct 2019
The time I need to prepare an order for shipment may vary. Usually it will be ready in one working day after payment has been received, and shipped the following (working) day.
Orders will be sent by sign on delivery post unless another shipping method is specifically requested (e.g.: courier) in which case, the shipping fee will be charged separately to the purchaser. Please use this form for requests or more information. We’ll be pleased to help you.
Estimated shipping times
Spain: 3-5 business days.
Europe: 5-10 business days.
I will do my best to meet the estimated shipping times, but I cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers will pay the applicable customs duties and duties. I am not responsible for delays due to customs procedures.
Returns & Exchanges
I accept exchanges and returns.
Contact me within 7 days after delivery.
Return the items to me within 21 days after delivery.
I do not accept cancellations.
Contact me if you have any problems with your order
The following items cannot be exchanged or returned.
Due to the nature of these items, unless they arrive damaged or defective, I do not accept returns of:
• Personalized / customized orders
The return shipping costs are borne by the buyer. If the item is not returned in its original condition, the buyer will be responsible for any loss of its value.
Last update: 22 oct 2019
Custom orders will begin to be prepared once their payment has been confirmed. The preparation time will depend on the complexity and the materials required. Once you contact me and establish how your custom order will be, I can give you an estimated preparation time.
Information about sizes
Please make sure the length of the bracelet is correct. It is the absolute responsibility of the client to ensure that the size, the length of the bracelet, is correct. I cannot make a refund if you request an incorrect size. An extra €5 (plus shipment expenses) will be charged for modifying the size. You can check this guide to find out which size/lenght you should order, although ultimately, the decision is your responsability.
It is highly advisable that you don’t wet them with any kind of water or liquid. Each stone has a different hardness degree and depending on which is it it’s not recommended to get them wet with any water, soap or chemicals as it can change their beautiful colors and appearance. They are elasticated so they can be put on and taken off easily.
Orders will be sent in a kraft box with recicled stuffing and in a bubble envelope. Gift wrapping is available upon request, sending an email with the order number to: firstname.lastname@example.org